Vianova Mobile

...because the value of your time has no price

Vianova Mobile is our offer of mobile services, that is inspired by two simple values.
Respect of your time and a transparency beyond comparison.

We designed our new and exclusive services to simplify the communications of your company, by integrating and maximizing the potentiality of fixed-line and mobile networks, WiFi, PBX and smartphones.

We overturned the Customer/Provider relation, in order to give our Customers full control of their mobile services, complete transparency and total autonomy.

Summary

  • a mobile service provider that answers your calls in three rings
  • a monthly invoice on just one page, for all fixed-line and mobile services
  • no obligations on contract duration
  • national coverage on 2G, 3G, 4G and 4G Plus (LTE)
  • with Vianova App you can have your mobile, corporate and CentrexWIP direct numbers, all on your smartphone
  • Busy CallWI, to have your calls get through automatically to someone who is calling you
  • WiFi CallWI, to receive and make calls with your mobile number also under WiFi coverage
  • VIP CallWI, to allow an assistant to filter incoming calls directed to your smartphone
  • SIM ManagerWI, to manage all the SIM cards and mobile services of your company in complete autonomy

WiFi CallWI

Your smartphone has no signal and you have to move to make your calls.
You are looking for a colleague … but you can’t find him, because he is out of his room.
You try with a mobile call … but he is still unreachable.

WiFi CallWI allows you to make and receive calls with your mobile number, even when mobile network is unavailable. You just need to be logged to the WiFi of your office, of your house, or of your hotel when you are abroad.

The integration with Vianova CentrexWIP allows you to transform your smartphone into a cordless and to receive calls from your telephone exchange when you are moving around your company building (… and also when your colleagues are moving around!).

  • WiFi CallWI is included in Vianova (and allows to cut the costs for calls)
  • to start using WiFi CallWI, please download App Vianova for iOS and Android.

Vianova AppWI

Vianova AppWI è un’applicazione disponibile per smartphone con sistemi operativi iOS e Android che consente di sfruttare al meglio i servizi di Vianova Mobile e di risparmiare sui costi delle chiamate.

Con Vianova AppWI è possibile:

  • effettuare e ricevere chiamate anche quando la copertura mobile non è disponibile, sfruttando la rete WiFi
  • attivare il servizio VIP CallWI e configurare la tua VIP ListWI
  • trasformare il tuo smartphone in un cordless aziendale collegato al tuo Vianova CentrexWIP
  • selezionare il numero di telefono (Caller ID) da mostrare durante una chiamata uscente
  • avere sempre a portata di mano la rubrica degli interni CentrexWIP di tutti i tuoi colleghi di lavoro
  • gestire più chiamate contemporanee (fisse e mobili) che puoi alternare, trasferire o unire in una multiconferenza
  • monitorare i consumi della tua SIM
  • contributo di attivazione: incluso
  • importo mensile: incluso

VIP CallWI(patent pending)

When you are in a meeting, you neither want to be disturbed, nor to miss important calls.

The exclusive VIP CallWI service gives you the possibility to forward incoming calls to a colleague or secretary, who can answer in your place and transfer to you only the calls that you want.

And your privacy?
With VIP CallWI you keep your smartphone with you, at your disposal to make calls, check your email or use your favourite Apps.
Moreover, the private contacts you add to your VIP List (family members, friends, etc.) will reach you directly, without filters.

  • VIP CallWI (patent pending) is included in Vianova Mobile with no additional costs for calls
  • is not to be confused with a common call forwarding service. The latter neither allows for call transfers, nor for the possibility to receive calls from private contacts
  • to activate/deactivate the service you can use either Vianova App, or a digital code that can be typed on your smartphone’s keyboard
  • the colleague or secretary you forward your calls to, must be a Vianova Mobile or Vianova CentrexWIP user

Busy CallWI(patent pending)

How often does it happen to you?
You are talking with a colleague on your smartphone … but you get cut off.
You try to call him back … but the line is busy, because the colleague is also trying to call you.

The exclusive Busy CallWI service is intelligent and understands when two people are calling each other at the same time. So, instead of getting busy signal, they get into conversation.

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  • Busy CallWI (patent pending) is included in Vianova Mobile with no additional costs for calls
  • the service is automatic and does not need any configuration
  • one of the users must be a Vianova Mobile Customer

SIM ManagerWI

How often does it happen to you?
You waste a lot of time checking all costs for your company’s mobile services … but numbers don’t add up.
You try do reach your Provider’s Customer Care … and an answering service puts your call on hold.

SIM ManagerWI makes everything a lot simpler, because it gives the Customer full control on costs and on all the operations regarding mobile services.

SIM ManagerWI is a web app that can be accessed from your Area Clienti (Client Area) and allows you:

  • to manage all the handling operations of your SIM cards, from order to cessation
  • to manage Mobile Number Portability and the addition of new numbers
  • to enable or disable every single service in real time
  • to modify all the offer profiles
  • to set up and monitor all amounts of automatic top-up
  • to set up a maximum monthly threshold of spending for all services on every single SIM card (or group of SIM cards)
  • to enable or disable international roaming
  • to monitor the use and costs of services

Vianova Small, Medium, Large and Data only

Vianova Small, Medium, Large and Data only are rechargeable Pay monthly bundle profiles.

Services and amounts included in bundles Small Medium Large Data
Internet in Italy or in EU 5 GB 15 GB 30 GB 5 GB
Calls from Italy or EU to Vianova fixed-line or mobile included included included
Calls from Italy or EU to national fixed-line or mobile 500 min 1500 min included
SMS from Italy or EU to national mobile 50 sms 100 sms 200 sms
monthly fee (euro) 15.00 25.00 35.00 10.00
Pay as you go services over the included monthly amount via WiFi network via Mobile network
Internet in Italy or EU included 5.00 euro/GB
Calls from Italy or EU to national fixed-line or mobile 5 cent/min 5 cent/min
SMS from Italy or EU to national mobile 5 cent/sms

Vianova Enterprise

Vianova Enterprise is a pay as you go profile, available with top-up or subscription.

main services monthly fee
Voice and SMS 3.00 euro/SIM
Internet 3.00 euro/SIM
pay as you go services via WiFi network via Mobile network
Calls from Italy or EU to Vianova fixed-line or mobile included 1 cent/min
Calls from Italy or EU to national fixed-line numbers 1 cent/min 2 cent/min
Calls from Italy or EU to national mobile numbers 3 cent/min 3 cent/min
SMS from Italy or EU to Vianova mobile 1 cent/sms
SMS from Italy or EU to national mobile 3 cent/sms
Internet in Italy or EU included 5.00 euro/GB

Other Pay as you go services not included in profiles

For this Pay as you go services we apply tariffs that are available from our website www.welcomeitalia.it.

Other pay as you go services not included in profiles WiFi tariffs Mobile tariffs
Calls from Italy to EU and extra EU international international
Calls from EU to EU as in Italy international
Calls from EU to rest of the world as in Italy roaming
Calls originated from extra EU as in Italy roaming
Calls received in extra EU included roaming
Calls from Italy to NGN NNG NNG
Calls from EU or extra EU to NGN as in Italy roaming
SMS from Italy to EU and extra EU international
SMS from EU to EU international
SMS from EU to rest of the world roaming
SMS originated from extra EU roaming
SMS received in extra EU inclusi
SMS Premium sent NNG
SMS Premium received NNG
Internet in extra EU included roaming

 

SIM

SIM cards can be activated or deactivated autonomously by the Customer and they don’t entail any costs, if not activated

  • one-time payment: 10.00 euro una tantum per SIM card, payable in 12 months installments
  • shipping and activation: included

IoT SIM Cards

Iot SIM Cards (Internet of Things) are intended for industrial use (for example: automotive, elevators, alarms, etc.). Models for specific climatic conditions are available.

  • one-time payment: upon request
  • monthly fee: upon request

Restrictions

Restrictions

  • internet navigation in international roaming is supplied in 3G only. It will be available in 4G (LTE) in the course of 2018
  • Voice services via WiFi require access to a WiFi network and a smartphone (iOS or Android) with Vianova App installed
  • Cordless service for Vianova CentrexWIP requires the purchase of CentrexWIP service from a Welcome Italia Partner
  • internet traffic in extra EU roaming will be charged according to actual consumption. Costs will be rounded off to the upper MB
  • MMS are not available

Restrictions for Pay monthly bundle profiles

  • Internet, Voice and SMS traffic included in the bundle that is not used during the month, will not be available in the following month
  • Internet traffic over the amount included in the monthly bundle will be charged with fees of minimum one GB. If the traffic is not used during the month, it will not be available in the following month

Notes for Pay monthly bundle profiles

  • SIM cards that are activated in the course of the month will be refilled with amounts that are proportional to the quantity of remaining days until the end of the month
  • services included with the SIM cards that are activated during the month will be reduced in proportion to the remaining days until the end of the month (for example: a Small profile activated on 16 april includes 500 MB, 250 minutes and 25 SMS)

Notes

Notes for Enterprise profile

  • the monthly cost for Voice and SMS will be charged only if during the month the SIM card is used at least for a conversation or to send or receive at least one text message
  • the monthly cost of Internet service will be charged, only if in the course of the month the SIM card will use at least one KB of traffic via mobile network
  • Internet traffic is calculated on the actual quantity of utilized KB (for example: for 100 MB the charge will amount to just 0.50 euro)
  • in case of subscription, for the Enterprise profile the Tassa di Concessione Governativa (governamental tax) will be applied

Notes

  • Welcome Italia is a Full MVNO (Full Mobile Virtual Network Operator) that controls the entire service with the exception of radio access provided by network operator (TIM spa) with whom Welcome Italia has stipulated an agreement for national roaming
  • the coverage of national territory corresponds to the one advertized by TIM
  • at the end of contract relationship with Welcome Italia, the left credit will be given back to the Customer
  • the cost of calls is measured on the actual seconds of conversation, with no connection charge
  • Internet traffic via WiFi network, neither use the included amount of GB, nor the top-up credit
  • access to voicemail service is included
  • NGN stands for Non-geographic number. (In Italian Numerazioni non Geografiche, NNG). For example: 199, 892, 895, 899, ecc.

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